Returns & Exchanges

At HOUSEPLANT, we want you to be completely satisfied with your home goods. If you are not happy with your purchase, we offer a 30-day return window for most items in their original condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all protective materials are included to prevent damage during transit.

3

Attach the Label

Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.

4

Drop Off and Refund

Hand off your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing