Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive shipping?
We use custom-engineered, eco-friendly packaging designed to keep the root ball secure and the foliage protected. Each plant is hydrated before transit and shipped via expedited courier to minimize time spent in the box.
What is your 30-day happiness guarantee?
If your plant arrives damaged or dies within the first 30 days, we will replace it free of charge. Simply send a photo of the plant to our support team to initiate the claim.
Do the plants come with pots?
All plants are shipped in their nursery grow pots to ensure root stability. You can choose to add one of our signature ceramic or terracotta planters to your order, and we will include potting instructions.
How can I track my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking link. Please note that we typically ship on Mondays and Tuesdays to avoid weekend delays in transit.
Are your plants safe for pets?
We offer a dedicated 'Pet-Friendly' collection for households with curious cats and dogs. Please check the product description for each plant to see its toxicity level before purchasing.
Do you offer plant care advice?
Yes! Every plant comes with a digital care guide tailored to its specific species. Additionally, our 'Plant Doctors' are available via chat to answer any questions about watering, light, or soil.